Privacy Policy

Last updated: September 2025

Apex Reliance (AR) FuelFlow ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, in line with the Nigeria Data Protection Regulation (NDPR).

1. Information We Collect

We may collect the following information:

• Personal details: name, phone number, email, and payment details.
• Location data: to deliver fuel, find nearby stations, or dispatch emergency support.
• Usage data: how you use the app, including preferences and interactions.

2. Legal Basis for Processing

We process your personal data on the following bases:

• Consent: when you sign up or opt-in for marketing.
• Contract: to provide the services you request.
• Legal obligation: where required by law or regulation.

3. How We Use Your Information

• To provide and improve our services.
• To process payments securely.
• To communicate with you about orders, support, and updates.
• To comply with regulatory obligations.

4. Sharing of Information

Your data may be shared with:

• Service partners: e.g. delivery drivers, roadside technicians.
• Payment providers: for processing transactions.
• Authorities: if legally required.

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data only as long as necessary to deliver our services, comply with legal obligations, or resolve disputes. When no longer needed, data will be securely deleted.

6. International Transfers

If data is processed outside Nigeria (e.g. cloud hosting), we ensure appropriate safeguards in line with NDPR requirements.

7. Data Subject Rights

Under NDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion ("right to be forgotten").
• Withdraw consent at any time.
• Object to certain processing activities.
• Request data portability.

To exercise these rights, contact us at privacy@ar-fuelflow.com.

8. Security

We use encryption, secure servers, and strict access controls to protect your data. However, no system is 100% secure.

9. Data Breaches

If a data breach occurs, we will notify affected users and the NITDA within 72 hours, in line with NDPR requirements.

10. Contact & Data Protection Officer (DPO)

If you have concerns about your data, contact our Data Protection Officer at:
📧 dpo@ar-fuelflow.com